We may collect and process the following classes of data about you:
This is information about you that you provide to us on our site (e.g. when subscribing to our newsletter, subscribing to be kept up to date, reporting a problem, writing a review, sending us correspondence or any details you provide when using our site). This information includes your name (first and last name), address, phone number, e-mail address, any financial information, order details and any other information that you provide us with.
We work closely with third parties (including, for example, business partners, payment and delivery services, advertising networks, analytics providers, search information providers, marketing agencies and credit reference agencies) and may receive information about you from them. We may combine this information with information you give us and information we collect about you.
The information we collect is important to us as is allows us to better understand your needs and in turn provide you with a better service. Your information is used in a variety of means including:
We operate social media platforms. These platforms are, in most cases, operated outside of the EU and do not comply with current Data Privacy Act and subsequent GDPR provision although they may well conform to the U.S Privacy Shield protocol. It is our process and protocol that any personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a legitimate business enquiry. The personal contact data is removed from the site once the enquiry is processed or the user has requested to do so.
Our website uses Google Analytics to collect information about how visitors use our website. We anonymise this data at the point of collection and automatically delete user and event data that is older than three years.
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested. In order to fulfil your order, process your payment details and to provide you with services, we may share your personal information with regulatory bodies and/or agencies, our trusted service providers including but not limited to payment gateway provider, delivery partners, analytics & search engine providers and credit reference agencies.
Personal data is stored in the EU whether in digital or hard copy format. Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the website; and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the following rights under law in respect of your personal information:
Wide View, Green Lane,
Chessington, Surrey, KT9 2DS T: 020 8397 5430
F: 020 8391 5594